Return and Shipping Policies

What is your return policy?

Within the first 30 days after receiving your FIRST ORDER, if you are not satisfied with Black Dahlia products, call us at 1 (877) 342-4888 M-F 9am – 5pm PST. After hearing from you, we will provide you with a Return Authorization Number (RA#).

If you leave a message, we will respond within 24 hours with a RA#. In addition, we will also provide you a return address. After you receive this information, you may send us the unused portion of the product with the RA# to the return address.  Please include both opened and/or unopened product.

After receiving the returned product, we will issue you a full refund to your payment method less shipping costs.

When ordering products that are temperature sensitive, such as chocolate bonbons, if your destination city’s temperature is 70°F or warmer, please choose 2-Day or Overnight shipping options when checking out. We package these shipments in an insulated container with ice packs to protect your chocolate. If you have chosen ground shipping and not either 2-Day or Overnight options, we are not responsible if the chocolates arrive melted and cannot offer a refund. 

What are the shipping options and where do you deliver?

We ship orders via US Postal Service (USPS) and United Parcel Service (UPS).  We offer these shipping options:

USPS Ground Advantage Mail (arrives in 5 - 7 days)
USPS Priority Mail (arrives in 3 - 5 days)
UPS 2-Day (arrives in 2 days)

We process and ship all orders of stocked items within one business day. Shipping takes place Monday through Friday for most items.  Products that are temperature sensitive, such as chocolate bonbons, may not be shipped over the weekend to avoid risk of prolonged exposure to high temperatures.

We ship orders by default with a tracking number. When we ship your items, we will also email you the tracking number. However, tracking numbers are activated within the USPS tracking system within 24-48 hours. In some cases, the tracking progress may not be updated until AFTER delivery. This situation is more likely to occur for Priority Mail shipments.

If you have questions, check with us for the status of your shipment.  When doing so, please include your order number for reference.

Black Dahlia confections, chocolates, candles, and fragrances ship to most states in the United States (including Puerto Rico, Guam, and the US Virgin Islands). Note however some states have restrictions. Canna-Pet products ship to the US and no longer ship to international countries based on latest regulations. Please inquire with us for latest information.

Subscription Policy & Cancellation Terms

By choosing our Subscribe & Save option, you enjoy discounted pricing on eligible products and automatic recurring deliveries based on your selected frequency. 

Billing and Order Processing: When you place a recurring order, your payment method on file will be securely vaulted. Your future orders will automatically process and bill at the interval you selected. The price of each recurring order will reflect the stated Subscribe & Save discount applied to the current retail price at the time the order is generated.

Inventory and Management: Your recurring items are managed through our Scheduled Order Engine. While we make every effort to reserve stock for upcoming subscriptions, all orders are subject to item availability. You will receive an automated email notification a few days before your next scheduled order processes, giving you time to review, update, or pause your shipment.

How to Modify or Cancel Your Subscription: We believe in complete flexibility. You are never locked into a contract, and you can modify, pause, or cancel your subscription at any time without any penalties or fees. To cancel or make changes to your Scheduled Orders, please follow these steps: 

Log In: Go to our website and log into your customer account.  Access Your Dashboard: Navigate to the My Account page and select the Scheduled Orders tab. Find the specific active subscription you wish to change and click View or Manage. To change frequencies, update quantities, or swap products, use the respective edit options in your Subscriber portal. To cancel, scroll to the bottom of your order details and click Delete (or Pause if you just need a temporary break). Confirm your choice. You will receive an automated email confirming that your subscription has been successfully updated or canceled. Please note: To avoid being billed for your next upcoming cycle, cancellations or modifications must be submitted at least 24 hours before your next scheduled processing date.

Where are your products made?

We work closely with US hemp farmers in accordance with the US 2014 Farm Bill. Moreover, we manufacture all of our products in the USA and most in a cGMP compliant facility. As such, we are proud to maintain the highest quality for our products.